Forward Group BV · BE 1005.163.488 · Waalsekaai 33, 2000 Antwerp, Belgium · Last updated 5 August 2026
Forward Group BV, trading as Forward Shapers, takes the protection of your personal data seriously. This policy sets out which data we process, why we do so, how long we keep it and what rights you have.
Forward Group BV, with registered office at Waalsekaai 33, 2000 Antwerp, Belgium, company number BE 1005.163.488, is responsible for processing your personal data as described in this policy. For any questions you can contact us through the contact form on this website or by post at the address above.
We only process data you provide to us yourself or that is collected automatically when you visit our website.
Data you provide yourself: name, business email address, telephone number, organisation and the content of your message or enquiry.
Data collected automatically: IP address, browser type, device and operating system, pages visited, time spent, referring website, and data from cookies and similar technologies.
To respond to your question or enquiry.
To prepare a quote and to prepare or perform an agreement.
To manage our client relationship and administration.
To improve the operation, security and usability of our website.
To comply with our legal obligations, including accounting legislation.
We do not use your data for automated decision-making or profiling with legal consequences.
We process your data on one or more of the following grounds: the performance of an agreement or steps preceding it, our legitimate interest in securing and improving our services, a legal obligation, or your consent. You may withdraw consent at any time.
We do not keep personal data longer than necessary for the purpose for which it was collected. Enquiries without follow-up are kept for a maximum of two years. Client data is kept for the duration of the engagement and for seven years thereafter under the statutory retention obligation. Website statistics are kept for a maximum of 26 months.
We do not sell your data and do not pass it to third parties for commercial purposes. Your data may be processed by service providers who support us, solely on our instructions and under a data processing agreement.
This includes our website hosting, email service, accounting software and analytics tools. Where data is processed outside the European Economic Area, this is done on the basis of appropriate safeguards such as the European Commission's standard contractual clauses.
We may also disclose data where we are legally required to do so.
A cookie is a small text file placed on your device when you visit. We use cookies to make the website work, to measure how it is used and to improve its content.
Necessary cookies provide the basic operation of the website, such as security, language choice and correct form submission. These cookies are essential and are placed without consent.
Analytical cookies help us understand which pages are visited and where visitors drop off. This data is processed in aggregated form wherever possible.
Marketing cookies may be used to measure or improve the relevance of advertising. These are placed only with your consent.
On your first visit we ask for your preferences through a cookie banner. You can adjust or withdraw your choices at any time through your browser settings, where you can also delete cookies already placed.
Refusing non-essential cookies does not affect the basic operation of the website.
We take appropriate technical and organisational measures to protect your data against loss, misuse and unauthorised access. This includes encrypted connections, restricted access rights and regular back-ups. No transmission over the internet is entirely without risk; we aim for a level of security proportionate to the nature of the data.
Under the General Data Protection Regulation you have the following rights:
The right of access to the data we process about you.
The right to rectification of inaccurate or incomplete data.
The right to erasure, where the data is no longer needed or was processed unlawfully.
The right to restriction of processing in certain circumstances.
The right to portability of the data you provided yourself.
The right to object to processing based on legitimate interest.
The right to withdraw consent at any time.
You can exercise these rights by contacting us. We may ask you to confirm your identity and will respond within one month.
If you are unhappy with how we handle your data, please contact us first. You also always have the right to lodge a complaint with the Belgian Data Protection Authority, Drukpersstraat 35, 1000 Brussels, or via www.gegevensbeschermingsautoriteit.be.
We may amend this policy where our services, technology or legislation give cause to do so. The most recent version is always available on this page, with the date of the last change.
